Consumer rights :: essays research papers

Caveat Emptor  Let the buyer beware  Consumer should be responsible about what he wants to buy, prices and quality  Upto the consumer to chose wisely Consumer Protection  Sometimes impossible to know whether the product is will work properly or not  At point of sale consumer are protected by law concerning some aspects of their purchases despite principal of caveat emptor Consumer Rights  United Nations Guidelines on Consumer Rights- 8 basic consumer rights that as consumers we are entitled to  Rights are  SAFETY - products/services should not hidden safety hazards in natural use - Fair Trading Act NSW has safety standards for particular types of products - Unsafe products can be banned ( product faulty and can not be sold again) or recalled (all stock taken back repaired and then put on the shelves)  INFORMATION - information provided to customers must be accurate – consumer must be able to make an informed choice - labeling/advertising must not be misleading - Information required by law: - Prices - Capability of the product - Content and weight of packages - Care and size labeling on clothing - Country of origin of product - Safety instructions of use of the use of dangerous products - Fiber content of soft goods like soft toys - Date stamping - Additive labeling of foods and drinks i.e. colouring  CHOICE - chose from a section of products - but or refuse to buy goods o services - to chose the seller they want to but from - to be free from unreasonable pressure to buy  RIGHT TO BE HEARD - if small shop is difficult to be heard because no superiors - if large company you can: - talk to manger - make bad publicity - if concerning the law talk to Department of Fair Trading - If government co operation then talk to OMBUD (representative from the government) - Australian Consumers Association – group of consumers  SATISFACTION OF BASIC NEEDS - access to basic essential goods and services - adequate food clothing shelter health care education and sanitation  TO REDRESS - Receive a fair settlement of just claims including compensation for misrepresentation, shoddy goods or unsatisfactory services - Can ask for refund, replacement, repair - Faulty goods - Goods that are not fit for the purpose - Foods that are different to the example or description given - Services not carried out with due care or skill  CONSUMER EDUCATION - inform themselves on specifications, requirements, capabilities of product or service - part of consumer’s responsibility - understand any terms condition contracts legal documents they sign - Before consumer buys should - Think - Is product necessary (avoid impulse buying) Consumer rights :: essays research papers Caveat Emptor  Let the buyer beware  Consumer should be responsible about what he wants to buy, prices and quality  Upto the consumer to chose wisely Consumer Protection  Sometimes impossible to know whether the product is will work properly or not  At point of sale consumer are protected by law concerning some aspects of their purchases despite principal of caveat emptor Consumer Rights  United Nations Guidelines on Consumer Rights- 8 basic consumer rights that as consumers we are entitled to  Rights are  SAFETY - products/services should not hidden safety hazards in natural use - Fair Trading Act NSW has safety standards for particular types of products - Unsafe products can be banned ( product faulty and can not be sold again) or recalled (all stock taken back repaired and then put on the shelves)  INFORMATION - information provided to customers must be accurate – consumer must be able to make an informed choice - labeling/advertising must not be misleading - Information required by law: - Prices - Capability of the product - Content and weight of packages - Care and size labeling on clothing - Country of origin of product - Safety instructions of use of the use of dangerous products - Fiber content of soft goods like soft toys - Date stamping - Additive labeling of foods and drinks i.e. colouring  CHOICE - chose from a section of products - but or refuse to buy goods o services - to chose the seller they want to but from - to be free from unreasonable pressure to buy  RIGHT TO BE HEARD - if small shop is difficult to be heard because no superiors - if large company you can: - talk to manger - make bad publicity - if concerning the law talk to Department of Fair Trading - If government co operation then talk to OMBUD (representative from the government) - Australian Consumers Association – group of consumers  SATISFACTION OF BASIC NEEDS - access to basic essential goods and services - adequate food clothing shelter health care education and sanitation  TO REDRESS - Receive a fair settlement of just claims including compensation for misrepresentation, shoddy goods or unsatisfactory services - Can ask for refund, replacement, repair - Faulty goods - Goods that are not fit for the purpose - Foods that are different to the example or description given - Services not carried out with due care or skill  CONSUMER EDUCATION - inform themselves on specifications, requirements, capabilities of product or service - part of consumer’s responsibility - understand any terms condition contracts legal documents they sign - Before consumer buys should - Think - Is product necessary (avoid impulse buying)